Songserm FAQ and Helpcenter

Songserm is a ferry operator only! When you purchase a joint ticket, you travel with different bus companies. For some routes (eg Bangkok to Chumphon / Suratthani) we are cooperating with ADV Tours to offer our clients the transfer to our ferries.

Please Note! If you buy your joint tickets from any random travel agency in Thailand, these agents will only resell our ferry tickets and use other bus companies for the transfer. We have no cooperation with these agencies and are not responsible for any problems that arise from these companies. For your own safety, please book your joint tickets directly on our website, where you will get redirected to our trusted partner ADV-Tours.

Sometimes it can happen that our voucher confirmation gets directly into your Junk/Spam folder. If you checked these folders and you didn’t receive your confirmation please inform us via email info@songserm.com or use our live chat support service on the website.

Changes on bookings are possible at the latest one day before travel date. For changes please contact our local offices, write us an email to info@songserm.com or use our live chat support service on the website to get more information about our changes policy and costs.

You can cancel your booking at the latest one day before travel date. For cancelation please contact our local offices, write us an email to info@songserm.com or use our live chat support service on the website to get more information about our cancelation policy and costs.

On our Website you can book your ferry tickets at the latest 3 hours before your travel time. For Joint Tickets you can book your tickets at the latest 1 day before departure. If you contact our local offices, you can book your ticket at any time.

On our ferries your luggage gets stored on deck and covered with a tarp to protect it from the seawater. Depending on the workload, your luggage can also get stored in our luggage room. Both areas are 24/7 CCTV protected. Please mind to keep important items always with you, after your luggage get stored it might be hard to access it during transit.

If you traveling by bus or train, you using a Joint Ticket.

Please Note! Songserm is a ferry operator only, for some routes we are cooperating with ADV Tours to provide our customers the transfer to our ferries. Please always take care of your valuable belongings, whether you travel with bus or train. If you notice you missing something after traveling with a Joint Ticket, please contact us immediately! We will get in contact with the Bus or Train and try our best to help you.

However, if you buy your Tickets from any tourist agency around Thailand please mind that those agencies are just reselling our ferry tickets and using their own transportation to bring you to our ferries. We are not responsible for any problems that arise from these companies

We have special Children prices available for children between 3 - 8 years (half price) (Infant under 3 years are free of charge)

We offer a real time service and aim to operate our ferries to be on time, all the time. Of course, there are always a possibility of bad weather circumstances, or busy periods during the Full Moon Party where delays are possible. In that case we always keep our passengers up to date on our website and social media.

The transfer to the pier take around 1,5 hours.

Yes, the transfer by bus to the pier is already included in your Joint Ticket.

At the moment we don’t offer a Joint Ticket transfer service from Chumphon Airport to the pier because there is no airline that catch up with our ferry schedule.

We allow maximum 20 kg. per luggage per person excesses charge 20 THB per kg. (Not over 30 kg/luggage).

If you miss your ferry or not show up we can’t refund your ticket and will handle it as no show.

Yes, you can bring your Bicycle with you on our ferries. As there are additional costs incurred, please contact our offices, write us an email or contact us via our chat support system on the website to get more information

Our ferries are registered as passenger transport and we are not allowed to carry motorcycles. Please contact us via Email or use our chat support system on our website. Our staff will help you to find the local service for you.

Due to health regulations we are not allowed to carry pets on our ferries at the moment.

No problem, please contact our Live Chat Support on our website. Our Staff is ready to chat with you and will answer your questions.

Songsem Terms & Conditions

172 Khaosan road. Taladyod,Pranakorn Bangkok 10200 Thailand

Tel +66 2629 3415

Fax +66 2280 1961

Email : info@songserm.com